ASBFEO Meta Dispute Form

Privacy Statement

We encourage you to view our Privacy statement on our website which contains key information regarding how your personal information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO).

About You

* indicates required fields.

Title

Contact First Name

Contact Last Name

Contact Phone Number

Dispute

Fields marked with * are required

Business Owner Contact Details

Are you the business owner (yes/no)

About Your Business

Business ABN/ACN Visit https://abr. .gov.au/ to find your ABN or ACN

Business Name

Address Line 1

Address Line 2

Suburb

Postcode

State

Country

For ASBFEO purposes, do you employ more than 100 full-time equivalent employees?

For ASBFEO purposes was the revenue for your business from the last financial year more than $5 million?

About the Dispute

Subject

Type of Dispute

Before lodging this form, you must lodge your issue directly with Meta and attempt to resolve directly with Meta. Please provide the Meta Case ID number/s. Maximum 1000 characters

When did the dispute first occur (date)? If you can’t remember the exact date, please use the first day of the month the dispute occurred.

Please provide details (summary) of the dispute Maximum 1000 characters

If your issue includes a claim that charges have been incorrectly incurred on your Meta account, please tell us the dollar value of the charges? Numerical characters only

What steps have you taken to resolve this dispute? Please include a timeline with the key dates of events. Maximum 1000 characters

What outcome are you looking for to resolve your dispute? Maximum 1000 characters

Provide the following information for each of the accounts that are impacted and you need Meta to review

Facebook

URL for the user's Facebook account:

Facebook account/business name as seen on the platform:

URL for the account/Page/s needing review: Maximum 1000 characters

Email currently used to sign in:

Phone number associated with the account (if available):

For hacked/compromised accounts - Create a brand-new email address to secure your account and provide this email here (Note - brand new email address means that the email is newly created and is not something you have used previously.)

Instagram

URL for the user's Instagram account:

URL for the account/Page/s needing review: Maximum 1000 characters

Instagram handle as seen on the platform:

Account name as seen on the platform:

Email currently used to sign in:

Phone number associated with the account (if available):

Business Manager

Business manager ID:

Business manager ad account number:

List of any fraudulent charges made (if applicable) and screenshots of invoices that can help to identify the account charges. Maximum 1000 characters

Any other Meta account that needs reviewing – please provide URLs Maximum 1000 characters

Has this dispute been lodged elsewhere? (e.g IDCARE, another agency)

If the dispute has been lodged elsewhere, do you consent to ASBFEO contacting this organisation?

Additional Support

Do you need any support to manage this dispute? (for example, translation services, written communication only etc.)

Do you use a language other than English at home? If you use more than one language at home, select the one that is used most often. Please include the use of sign language (for example, AUSLAN) in the ‘please specify’ box.

Consent to Share Information

Do you consent for the ASBFEO to provide your information to agencies and organisations to assist you (including those you may have already contacted) and as part of our advocacy function?

Do you consent to the ASBFEO sharing information with Meta

Attachments

Please ensure you attach relevant key documents that will help us to understand your dispute. For example, you could attach contracts, letters of demand, and evidence of attempted resolution. Accepted file types include docx, xlsx, pdf, jpg, png, msg, eml, txt, csv to a max of 5MB file size.

Please do not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the relevant authorities.

I would like to receive ASBFEO’s monthly newsletter.

Important: After you submit your form, we will lodge this with Meta and we will contact you if we receive a response. We cannot provide a timeframe for response, and we are unable to reply to requests for updates. Meta may contact you directly, and we encourage you to continue to directly engage with Meta to resolve your issue.

Useful links

We understand that issues with your Meta account can be stressful. While we are unable to provide individual support services or counselling, the following services may assist you.

If you need urgent support, contact Lifeline on 13 11 14.

Additional support information is available via ASBFEO’s Resources and Tools Centre .

Small Business Cyber Resilience Service (IDCARE)

IDCARE provides eligible sole traders and small businesses with specialist support and guidance when faced with a cyber and identity-related issue.

You can access this service by lodging online - IDCARE Official Website | Identity Theft & Cyber Support (Please let us know in the dispute details section if you have lodged with this service).

ASBFEO Website

Ensuring your privacy is important to the Australian Small Business and Family Enterprise Ombudsman. We will only share your personal information with a third party if you give us permission to do so or if required by law. We use the information you provide on this webform to determine how to assist with the event/meeting you have contacted us about. Without your information we cannot determine how best to assist you with the matter. You can learn more about our Privacy Policy here. For information about how we may use Artificial Intelligence, please refer to Artificial Intelligence (AI) transparency statement | Treasury.gov.au